Cookie Policy

This Cookies Policy explains what Cookies are and how we use them on our website, Console, and cloud CMS (together, the "Services").

We may use cookies, local storage, pixels, tags, scripts, and similar tracking technologies ("Cookies") in connection with the operation, security, and performance of the Services, including:

  • (a) authentication and session management;
  • (b) storing user preferences;
  • (c) monitoring system performance and uptime; and
  • (d) generating aggregated, anonymized analytics for service improvement.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use.

This policy covers the website, Console and the CMS.

1. What are Cookies

Cookies are small text files placed on your device by websites or applications you visit. They are widely used to make websites work, improve efficiency, and provide information to the site owners. Cookies can be “session” cookies (deleted when you close your browser) or "persistent" cookies (stored until they expire or are deleted).

We also use similar technologies such as local storage, pixels, and tags (together with cookies, "Cookies").

2. Categories

  • Strictly necessary (login/session, CSRF, load balancer, Cloudflare bot-management): no consent required. These are: essential for the operation of our Services, they enable features like login, account security, and content delivery and they cannot be disabled via our cookie settings (but can be blocked in your browser, which may impair functionality)
  • Analytics/Performance: consent required in the EU/UK. These collect aggregated, anonymous information about how the Services are used and they help us improve the CMS’s performance, stability, and usability.
  • Advertising (if any): consent required in the EU/UK.
  • Functional Cookies: they remember user preferences and settings (e.g., language, layout, display options) and they may be set by us or by third-party integrations you choose to enable.
  • Advertising (if any): consent required in the EU/UK. These track browsing behavior across websites to deliver relevant advertising and they are used only if explicitly enabled and permitted by applicable law.

3. First-Party vs. Third-Party Cookies

First-Party Cookies - Set directly by us.

Third-Party Cookies - Set by service providers or integrations you choose to enable (e.g., analytics tools, embedded media, social media widgets). We are not responsible for the data collection or processing activities of such third parties, and you shall ensure you have a lawful basis for enabling and using such third-party Cookies, including obtaining any necessary consents from end-users.

  • EU/UK: We use strictly necessary Cookies based on our legitimate interest in providing secure, functional Services. We do not set non-essential cookies (e.g., analytics/ads) until you accept via our cookie banner. You can withdraw or change your choices at any time via Cookie Settings.
  • Browser controls: You can manage your cookie preferences: you can block or delete cookies through your browser. If you disable strictly necessary cookies, parts of the Services may not function.

5. Cookies

Cookie Provider Purpose Category Retention
session_id Live Elements Ecosystem Keeps you logged into the Console Strictly necessary Session
csrf_token Live Elements Ecosystem Protects forms from CSRF Strictly necessary Session
__cf_bm (or similar) Cloudflare Bot management / performance Strictly necessary 30 mins
app_locale Live Elements Ecosystem Saves language preference Preferences 6 months

6. Updates to this Cookies Policy

We may periodically update this Cookies Policy from time to time to reflect changes in law, technology, or our practices. The updated policy will be posted with the "Last Updated" date changed accordingly. Please revisit this page regularly to stay informed about any changes.